One system for every way you sell, run by agents.
The agentic workforce for multi-modal commerce businesses.
- Every way you sell Sale, hire, bookings, memberships, subscriptions, servicing, buyback and resale.
- Everywhere you sell Storefront, WhatsApp, iMessage, phone, in store, marketplaces and AI assistants.
- All the work in between Acquire, convert, operate, experience and strategy, done by agents.
- One record Every product, offer, customer and payment in one place.
The problem
A tangle of tools, untangled by hand every day.
Every tool adds decisions, and every decision needs a person. That’s why labour makes up 30 to 45% of operating costs: the largest cost a business can control.
Disconnected
Every way of selling comes with its own tool, stock, customers and payments. None of them talk.
Built for people
Commerce software was designed for people to operate, so it can’t do the work on its own.
Run by hand
Staff fill the gaps: copying data, chasing payments and reconciling stock.
01Every way you sell
One product, every way to have it.
Most businesses sell more than one way, and run a separate app for each: a shop, a hire calendar, a booking system, subscriptions, a workshop diary. Otis runs them all on one record, so every way you sell shares the same stock, customers and payments.
£2,199
6 in stockDelivered free on Tue 16 Sept.
Offer own · new · permanent · delivered
£1,449
Unit RL-1938412 miles, battery at 96%. Checked in our workshop, with a 12-month warranty.
Offer own · unit RL-1938 · graded A
£105 for 3 days
4 free on these datesFri 12 to Sun 14 Sept. A £250 deposit is held on your card and released when the bike is back.
Offer use · 3 days · exclusive · £250 deposit
£79 a month
Servicing includedServicing and repairs included. Swap bikes or hand it back after three months.
Offer use · renews monthly · servicing included
Free 30 minutes
3 slots leftA 30-minute ride from our Leeds shop, Saturday 13 September at 11:30.
Offer access · 30 minutes · free
£9 a month
Cancel any timeTwo services a year, 10% off parts and priority in the workshop.
Offer access · renews monthly · 10% member price
£89
Ready next dayGears, brakes, bearings and battery, ready the next day. Any parts are quoted by message before we start.
Offer access · full service · workshop slot
£640 for a 2023 Ridgeline 7
Free collectionCollected free, checked in our workshop and paid by bank transfer within two days.
Offer own · bought back from the customer · graded on arrival
Sale
One-off orders, with stock checked across every way you sell.
Hire
By the day, week or month, with deposits, returns and damage handled.
Bookings
Time slots with capacity: test rides, classes, fittings and demos.
Memberships
Member prices, entitlements and credit balances that renew.
Subscriptions
Recurring plans, with failed payments retried and arrears chased.
Servicing
Job cards, quotes approved by message and a history for every unit.
Buyback
Instant quotes by model and condition, paid as credit or cash.
Resale
Graded, pre-owned stock sold alongside new.
Run any of them as a marketplace. Your sellers’ stock, fleets and services sit beside yours. Orders split by seller, your commission comes off, and sellers are paid out.
02Everywhere you sell
Sell wherever your customers are.
Customers message on WhatsApp, ring the shop and walk in, as well as visiting your website. Otis answers, quotes and takes the order in each of them, and every conversation lands in one inbox, on one customer.
Chat on ridgelinecycles.co.ukSam
WhatsAppSam
iMessageSam
Call from Sam · 1:48
Shop tablet · LeedsPriya, staff
Marketplace messageBuyer in Dublin
A customer’s AI assistantAsking for Sam
Sam PatelOne customer, every channel
Test ride bookedStorefront · Sat 11:30
Hire bookedWhatsApp · £105
Collection bookedPhone · Mon 8 to 10
Service readyiMessage · £18 pads
03All the work in between
The work between the sale and the books, done by agents.
Behind every sale is work your team does by hand: chasing payments, checking applications, grading returns, answering where’s-my-order. Otis’s agents do it across the business, and you choose what they do on their own.
Acquire
Marketing, reviews and advertising: finding customers and bringing them back.
Listed 6 graded e-bikes on eBay and Facebook Marketplace.
2mDone38 people searched for weekend hire with nothing free. Add 4 bikes to the hire fleet?
9mWaiting for youDrafted a spring service reminder for 214 riders due a service.
31mWaiting for youSent a come-back offer to 31 lapsed members, inside your 10% limit.
1hDone · told you
Convert
Sales, quotes and pre-purchase questions: turning conversations into orders.
Quoted a three-day hire at £105 with a £250 deposit. Booked.
Just nowDoneBrought back a saved basket: Ridgeline 7 at £79 a month.
4mDoneAnswered “will it fit a six-foot rider?” with the size guide and a test-ride slot.
12mDoneA customer asked for 15% off a trade-in. That’s over your 10% limit.
26mWaiting for you
Operate
Orders, logistics, billing and stock: keeping the business moving.
Retried a failed payment on hire agreement 4102. Paid.
6mDoneGraded returned bike RL-2207 as B: scuffed frame, battery at 94%.
14mWaiting for youReordered 20 sets of brake pads: stock fell below 5.
40mDone · told youChecked ID on a new hire application and approved it.
1hDone
Experience
Support, returns and retention: looking after customers once they’ve bought.
Answered “where’s my order?” for order 1088 with live tracking.
1mDoneMoved Sam’s service to Thursday at 10:00, as asked.
8mDoneReminded 12 hirers that their bikes are due back tomorrow.
20mDoneDamage on a returned hire bike: take £60 from the deposit?
45mWaiting for you
Strategy
Reporting, pricing and planning: knowing what to do next.
Morning briefing: £4,210 in arrears, 3 approvals waiting, hire fleet 71% booked this week.
7:00amBriefingEach hire bike earned 2.4 times what a sale made this summer.
7:00amInsightRetire RL-1107? Its repairs this year cost more than it earned.
YesterdayWaiting for youMembers spend 38% more than other customers. Try a members’ price on servicing?
YesterdayWaiting for you
You set the limits. Refunds, discounts, credits and write-offs stay inside them. Anything over waits for you, and each kind of action earns more freedom as its record grows.
04One record
One record underneath it all.
Your stock, customers and payments live in one place, shared by every way you sell. Adding a new way to sell is a setting, not another app.
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What you have
Every product and unit you own, with its condition and where it is.
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How it’s sold
Buy, hire, subscribe, book or sell back, each with its own price and terms.
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What each customer has
Their orders, hires, bookings and balances, together in one place.
Governance
Every action is checked before it runs.
Agents never change your records directly. Before anything runs, Otis asks three questions. Then it runs, tells you after, or waits for your approval, inside the limits you set.
Guardrails you control · Approval when it matters · No double-handling · Every action on record
- Approve beforeYou see it and say yes first.
- Notify afterIt runs, and you’re told.
- RunIt runs on its own.
Refund £60 of Sam Patel’s hire deposit
- Is it still true?Hire 4102 is returned and the deposit is still held.
- Inside your limits?Under your £100 refund limit.
- Anyone else on it?Nobody else is working on Sam’s account.
Runs · tells you after
Every way you sell, on one system.
Book a demo and we’ll show you Otis running a business like yours.